Privacy Policy
Introduction
RISE Care respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
When you contact us or use our services, we collect:
- Contact details (name, email, phone, address)
- Your information (for hearing and vision therapy)
- Your child’s information (for speech, hearing, and vision therapy)
- Assessment and therapy session records
- Payment and billing information
- Website usage data (IP address, browser type, pages visited)
How We Use Your Information
We use your information to:
- Provide therapy services and create treatment plans
- Schedule appointments and communicate with you
- Process payments
- Improve our services
- Comply with legal requirements
Information Sharing
We do not sell or share your information except:
- With your consent
- When required by law
- With service providers who help us operate (under strict confidentiality agreements)
Data Security
We protect your information using secure servers, encryption, access controls, and staff training, and we follow industry best practices to maintain a high level of data security.
Your Rights
You can:
- Access your information
- Request corrections
- Request deletion (subject to legal requirements)
- Withdraw consent
- Object to certain processing
Data Retention
We keep your information while you’re receiving services and as required by law (typically 7-10 years after services end).
Cookies
Our website uses cookies to improve your experience. See our Cookie Policy for details. You can control cookies through your browser settings.
Children's Privacy
We collect children’s information only with parental/guardian consent. Parents have full rights to access and control their child’s data.
Changes to This Policy
We may update this policy periodically. Continued use of our services means you accept any changes.